"First, at the turn of the 21st century, it became a democratic affair. Everyday objects were made more beautiful and more readily accessible, and suddenly it was no longer acceptable for things to be unnecessarily unattractive. Moment two arrived soon after, by way of products such as the iPod, which exemplified the possibility of form as actual function. “Design,” Steve Jobs told me in 2003, is “not just what it looks like and feels like. Design is how it works.” And the business world took note of what design could do for profits. As the aughts advanced, it occurred to people that if design could make products work better, it might also be able to make the world work better."
Can design help make things better? Yes. It helps us make complex systems easier to manage. But, we’re only ever really doing it in places where people think design should be and not where it could be. Such as addressing wicked problems.
"In the ’80s, when boom boxes and VCRs were all the rage, we had 30 devices to do 30 different things and were none the wiser to how the world could get better until we were introduced to the iPhone. Then, all of a sudden, those 30 devices were magically transported into one device. Let’s call this the great device consolidation, an era that saw desktop and mobile come into their own and advertisers awakened to the compelling proposition that they could capture a consumer on a unit that had a one-to-one relationship with its owner, creating the opportunity for a consistent story to be told to the same person via the same device."
"The question about the sources of our knowledge…has always been asked in the spirit of: ‘What are the best sources of our knowledge – the most reliable ones, those which will not lead us into error, and those to which we can and must turn, in case of doubt, as the last court of appeal?’ I propose to assume, instead, that no such ideal sources exist – no more than ideal rulers – and that all ‘sources’ are liable to lead us into error at times. And I propose to replace, therefore, the question of the sources of our knowledge by the entirely different question: ‘How can we hope to detect and eliminate error?’"
"You don’t get to decide the truth. Other people have their own experiences, just as valid. This is easy to forget. Your slice of life seems so large and unmistakeable, like a mirage of wholeness from where you stand. But it is your job to know better and not confuse your small piece for the whole, even if you sometimes forget. Life is big—much bigger than just yours. This is the only note to self: other people are real. That’s all there is to learn."
"It’s that simple choice to take responsibility for ourselves and our own values that allows us to feel in control of everything that happens to us and allows us to transform our negative experiences into empowering experiences."
"Maybe Nietzsche was right. God was dead. But who needed God? We had forged this wondrous future. Through the sweat of our brows and the might of our faith. And so how was it anything less than destined? Fuck Providence. We were something bigger than providence. We were destiny. This was how the future was meant to be. And so this was how the future would surely always be. And then. Something went wrong."